SYLVARONETH Returns Policy

At SYLVARONETH, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, our returns policy is here to assist you with the process.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Items must be returned within 30 days from the date you received them.
• The item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase is required, such as a receipt or order confirmation email.

Non-returnable Items

Some items are non-returnable. These include:

• Gift cards
• Downloadable software products
• Personalized or custom-made items

Return Process

To start a return, please contact our customer service team at [email protected]. Please provide your order number and the reason for your return. Our team will guide you through the process and provide you with a return authorization.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.

Exchanges

If you need to exchange an item, please follow the return process and specify the item you wish to receive in exchange. Exchanges are subject to availability.

Shipping Costs

The customer is responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our returns policy, please contact our customer service team at [email protected] or call us at 1-800-555-0198.